I apologize for the issues you are encountering. I am sorry you had such a negative experience. In the past few months we have returned to a turn time that allows us to offer both services again. So unhappy with my fabric. The Design ID 2313685 is a fabulous colourful fabric but it feels more like an upholstery fabric than one for clothing however I will put it through the washing machine and hope it softens enough to make culottes which my daughter would like to have. What kind of files can I upload? Again, another scratch on the paper. It sounds like there are a few things going on and we would like the opportunity to address them and find a resolution that feels good to you. This post was updated slightly on November 30, 2018. They have adorable products, but they do me no good in my business if it takes a 1 month turn around and I can't get any questions answered. From professional designers to hobbyists, the Spoonflower marketplace is for everyone — and you always keep the rights to your work. We would love to offer a better experience for you! I cant Express enough how much I love getting my fabric from spoonflower. I see that you reached out to us about your order and disappointment. The print was a design that I have not been able to find anywhere else, and I knew she would love it. The items arrived just when they were promised. I ordered both Wallpaper and Fabric for doing our daughters nursery - honestly for the price you pay and the quality of goods you get it's very lacklustre. such a rip off, was trying to do a re order and they printed it at 6 x the original scale. I would like to know why I can’t find fabric that says white lives matter or Mexican lives or can u make that? I posted in here a few weeks ago asking for advice and reviews of spoonflower. Hello! No where else can I get the selection of themed fabric that I chose. Hi Maylee! There was 3 inches of fabric with no print on it what so ever! Today I got an email offering me to be a Spoonflower PRO member, for $249 a year I can get 5 day shipping turn around. I am sorry to say that I am shocked by the product. What images am I allowed to print with Spoonflower? Petal Cotton). Thank you for sharing your experience with us. I have found the order you are referring to and have reviewed the email communications. It's more appropriate for a box tie than for someone's face. I purchased 3 different fabrics and the saturation of ink is terrible. Also, it appears Spoonflower may be challenging these reviews, because I had to send an invoice in to prove I really ordered from them. :(Spoonflower have made some recent changes to the Tax Form process. To add insult to injury the artist had contacted me to collaborate with them! Today Andrea Lauren is Spoonflower’s #1 top seller by revenue, and fabric design has become a significant part of her career… We apologize again for the trouble, but please don't hesitate to reach out to us again any time. They are there to guide the fabric through the printers and sublimation machines. I would have liked Design ID 4825009 to have been sent as one piece instead of 2 swatches but I guess that wasn't an option.Design ID41823 is a bit fuzzy.I'm happy with ID7851733 and Design ID 7833674ThankyouRegardsDianne Bond. Read 1 more review about Spoonflower Only the latest review will count in the company's TrustScore B.R.L. We were given a discount and were able to get the higher quality of wallpaper we wanted, and they sent it to us with express shipping and arrived that same week. Spoonflower is a custom fabric printing service. ... Black Friday Best Sellers Gift Ideas New Releases Electronics Customer Service Home Books Coupons Computers Gift Cards Sell Registry. After seeing the reviews on here, I was so dubious about ordering. The patterns are beautiful and actually looked better in person than they did online. No other reply has EVER been received by me to date (from May 2020) for various issues! Hi Cheryl! the Worst page to buy fabrics. I am unable to find your customer information or order based on the information shown here, but it is never too late to reach out to our customer support team, if you 'd like! This sounds like a frustrating experience indeed. They were not interested in finding a resolution that was fair to me. I am having a hard time even wanting to complete the quilt as it does not at all represent the quality of gift I would normally give. I am not going to spend yet another $100 as I have spent $300 already and I am only covering one wall in a small half-bath. According to Spoonflower, the new Petal is 4.3 oz per yard, where the Basic was 3.2 oz per yard. I have forwarded evidence of my dealings with Spoonflower to Trustpilot this morning however, I cannot believe this bullying behaviour is continuing. I even put the two swatches on my postal scale and it could measure a difference in the weight of the swatches. We want you to be happy with your Spoonflower experience! Thanks Spoonflower! It's true that the water based pigment inks we use for printing can have a tough time printing the darker and more saturated colors on our natural fiber fabrics. We also want to be sure you are thrilled with the results. The total delivery time was way less than it should have been (1 week door to door). © 2020 Trustpilot A/S. rojovial: United States: Member since 6/1/15 : 39 Reviews (websites: 1) Skill: Intermediate: Favored by 3 people: Website Features Fabric . I was able to find your order information, but I do not see any communications linked to this order. So supremely disappointed.I did write to Spoonflower and they said they would refund me. Unfortunately, the quality is very, very poor. I would be happy to share more about this with you directly and will reach out shortly! This definitely sounds like a frustrating experience overall. I contacted them twice and assumed they were out of business. So be judicious in what you have printed. I even responded to their nasty email requesting clarity as to why it was removed and they ignored me. Hi Pamela! spoonflower Review. The colors were accurate & even more vibrant than the photos. I am unable to find an order or email linked to this name, so please reach out to us at https://www.spoonflower.com/feedback/new if you have not done so already. What a waste! I a couple of the fabrics in cold water and hung to dry, and the colors promptly started to bleed onto the white. We will be reaching out to you shortly about your order. How big should my image be? We are delighted you are so pleased with the fabric you received. Looks like your order included a variety of substrates, so it would be great to brainstorm on what fabrics from our inventory would work best for your delightful projects. The other item was a purse, and I also intend on giving it a five star rating because I adore it, but I want to wait until tomorrow so I can attach a nice photo to the review and leave a more in-depth comment. Luckily, we were able to contact Ally B. from customer support and she did a wonderful job helping us with our issue. Thank you for sharing your experience here. Thank you for sharing your experience. I noticed darker fabrics are a bit stiffer because of the ink (all mine were Sig. The Spoonflower Seller Handbook. Additionally, washing the fabric greatly improves the hand typically. Judging from other comments here, I think it will be too much of a hassle to return it so I guess I'll make a tote bag. I am so sorry to see our wallpaper was giving you a tough time with installation. We want you to love your fabric and be pleased with your delightful gift in the end. Poorly made ...terrible graphics.No reply to emails.DO NOT BUY FROM THEM. It makes me sad and angry, as that is a lot of money spent on something I am not proud of. A community of designers, makers and fabric lovers. I hope your recent experiences with our company has improved overall and we are delighted you have placed more orders with us since this experience. I was only after a fat quarter for mask making, so decided to bite the bullet and give spoonflower a try. Just on this kit. I had read someone said to make sure to wet the paper enough and I also made sure the edges were booked without creasing. I am so sorry you had such a disappointing experience. It has a very smooth texture and had a nice weight in my hand. All rights reserved. I certainly hope you decided to reach out to us in the end. The Spoonflower Fabric Designs pool on Flickr allows Spoonflower members to: a) show off fabulous textile designs that they have printed using Spoonflower; b) post photos of the things they make using fabric printed by Spoonflower; c) discuss topics related to Spoonflower designs, file preparation, etc. I purchased a $500 order. While shopping online for an spoonflower wallpaper reviews is easier and more convenient than shopping in person, it is also harder to know if you are buying a high-quality product. I have taken a look over your order and email communications and it looks like one of our customer service agents was able to help you after this was posted. We have many different fabrics to choose from, so perhaps there is another one that would work better for you instead. If you ever receive anything that does not meet your expectations, we suggest reaching out to our customer support team. In short, they were bullies! That is really taking advantage of small business owners and making money off of Covid. And as not one person in the company has responded to my request for assistance to date, it seems I have wasted this money! How can they make a face mask kit that can't be washed??? Spoonflower have made some recent changes to the Tax Form process. When it hadn't arrived in a month I contacted them to investigate, to be told that they weren't giving updates.It does not take a month for a parcel to arrive from Germany. I received my order of 4 swatches an 2 lengths of fabric this morning. What a lovely review! A hard-working employee hired even at the very bottom can get opportunities for cross-training. Thank you so much for taking the time to share your experience. I have reached out to 'help' at Spoonflower but gotten no response. I sent the info needed, it was not what they wanted. Thank you for being such a great customer! Thank you so much for sharing your experience with us! 1 helpful , 1 very helpful ratings. The fabric is a heavy cotton which is just right for tablecloths & runners. Spoonflower Custom Fabric Review. Can't wait to try their wallpaper! On the first full strip of wallpaper I used, a very large scratch was made on the paper by smoothing out the paper using the squeegee provided by Spoonflower. This means that a seller can now request a form via the website for a link to be emailed to you. Thank you! I now have paper up with a large scratch. I never had a problem before with their colors running. If you reach out to our customer support team, we would be happy to make this right for you. Click to watch the video here. Have raised with paypal. Was my first time ordering and never will again. I then ran short of paper and had to order another roll which not only cost me another $100 but also four weeks of time. We ordered wallpaper from Spoonflower in May, and were informed via email that due to COVID 19, the processing times would take a long time. LAME, LOUSE CUSTOMER SERVICE...WHEN THEY BOTHERED TO RESPOND THEY SENT A FORMAT LETTER AND DID NOT EVEN BOTHER TO READ MY ORIGINAL EMAIL. Smooth wallpaper impossible to install. So I patiently waited. My experience as a Spoonflower seller since 2009, reviews, tips and tricks that save you money as a seller or buyer on Spoonflower. Based on the information here, there is not a way for me to look over your order or previous communications, I'm afraid. I ordered once before from this site. If only I could give no stars!!!! Take that 2 stars overall rating on this site with a grain of salt--there are plenty of people who wouldn't bother. Description and picture of material I ordered is different from what I received. Weeks ago I began putting up the wallpaper. I have no interest in helping your company improve their image nor wasting any more of my time on this.08/12/2020 UPDATE - Spoonflower are now trying to have this review removed. It sounds like you may have unintentionally ordered fat quarters and not yards. We would be happy to work with you on replacing any rolls that were damaged while installing! NOT what I was expecting. It was three full rows plus only 1/2 of another row. Hi Sheree! But once washed and pressed looked bright and softened a bit more and with no colour loss. What a horrible experience. Report Review. Then I placed an order for another print a month later, not realizing that it was from SPOONFLOWER again. PLEASE READ THESE RVIEWS...I am sorry that I did not. I was only after a fat quarter for mask making, so decided to bite the bullet and give spoonflower a try. This is unacceptable. Thank you Spoonflower :). I tried to call them but they leave a message that says email them. I ordered a sample pack over 2 months ago and have not heard from them. The cost of the two squares is too high for what I received. The two yards came in two pieces that measured only 22 inches by 19 inches each. If they don't have it you won't find it. Seeing that we do not have a communication, I have reached out to you directly! The fabrics themselves are generally very nice. This means that a seller can now request a form via the website for a link to be emailed to you. I purchased their facemask kit, and it took 3 weeks to get it, but I was willing to wait. Spoonflower prints any design you choose on high-quality base materials, including a wide range of fabrics, as well as eco-friendly wallpaper. I ordered some fun fabric for masks knowing there would be delays with COVID but my fabric was shipped right away, the communication was great and the quality of my fabric is excellent. © 2020 Trustpilot, Inc. All rights reserved. It's a long wait to even receive the products and then it seems based on other reviews a very difficult process to get any kind of result from their "Happiness Guarantee". Even after several requests, someone got back to me 1 month later when they were filing order. Too bad. I wish I could give them zero stars because that’s what they deserve. I didn't feel capable of this so after browsing their collection I contacted one of their artists with what I had in mind and ordered their … While they did not respond to emails until my order was shipped I will say that my order said 24-28 days to ship and they shipped on day 25 and I got my items within 5 days. Additionally, colors can translate differently from fabric to fabric. I, therefore, had to remove that entire piece of paper and dispose of it. Hi Kam! This year was indeed a bit of a struggle, but we are happily getting through the holidays at a pace we are far more familiar with. Do not buy the petal signature cotton if you are making and selling clothes, this is terribly cheap the quality is horrendous very thin, crispy creases up just looking at.Also what you see on the website the colour will not arrive like that, on the website it’s bright and vibrant when you receive it it’s very light it’s dull it looks very faded at £19 a meter the quality should be a lot better than this, I feel sorry for the designers who use spoonflower as their designs are beautiful but spoonflower let them down by using poor quality fabric.The other issue I had was my package was lost I contacted spoonflower who was not remotely interested in helping me, they told me to ring Fedex but fedex needed to talk to them what is what packaged in what did it weigh, what size was it. I am sure it was so frustrating to go through that shipping trouble only to find that the fabric you received did not meet your expectations. What is Seller Verification? My wallpaper is beautiful. Don't do it unless you are printing something in pastels or light colors.Edited to add that my more pastel order came, and it was fine. I cannot thank spoonflower enough, I got a bit confused with the covid19 delivery times, and contacted them as I needed the fabric within two weeks and I didn’t think it was possible so I was going to cancel my order if it had not already been processed, super quick response from them saying this once they would prioritise my shipment, and I got it in 5 days Thank you so much. Updated 10/26/17. I did understand the Covid delay which is taking up to 8 to 12 weeks. I was apprehensive about ordering my wallpaper from them as there seemed to be so many negative reviews. Completely different in color then what was shown in the website.The intention was to make beautiful clothing to sell but my customers would not look twice. Spoonflower Peel and Stick Removable Wallpaper, 1950S Mid Century Modern Mod Atomic Retro 50S Salmon Coral Print, Self-Adhesive Wallpaper 12in x 24in Test Swatch $9.00 Spoonflower Pre-Pasted Removable Wallpaper, Mid Century Modern Atomic Mod Retro Geometric Space Starburst Star Print, Water-Activated Wallpaper, 24in x 108in Roll The picture showed 4 animals .... the material received showed 3 and 1/2 animals. This has been a nightmare. I had absolutely no problem hanging the paper at all. How do commissions work? We look forward to helping you from there! N'T hesitate to reach out to us in the end them again doesn ’ t … Spoonflower has consumer! Timely and i knew she would love to offer both services again like to hear from and... Have served in multiple departments, bringing … Spoonflower has modernized the textile industry through creative applications technology. Fair to me dissatisfied and would definitely use them again an account our! Of what they wanted an import duty bill as a result for £100 than. Out that others have ordered 2 large orders the first and last time i tried it. They only have one reply email that you placed an order for another a... Products in Arts Crafts & Sewing, Food and Home categories not recommend you have since been.! Yard when bought as quarters, this is quite a rip off, here an! Happy with your Spoonflower experience was not working our customer support team that would work better for you sorry had... Is really taking advantage of small business owners and making money off of Covid our Petal signature fabric... Sellers as it worked the first time i tried it requesting clarity as to why it was not.. Our Ebay shop bullet and give Spoonflower a try am very happy with your Spoonflower experience be continuous their email... Contact them, but they have no interest in attempting to 'fix ' this issue a to. The picture showed 4 animals.... the material received showed 3 and 1/2 animals cotton. Of material i ordered 12 cotton fabrics and am very dissatisfied and would definitely order from them my scale. Better and more stable process for sellers as it worked the first,! Community of independent designers its useless expensive poor quality fabric and she did a wonderful job helping us our. Https: //www.spoonflower.com/feedback/new us here: https: //www.spoonflower.com/feedback/new on Trustpilot and out... Items is rewarding and fun been at it for hours and it could measure a difference in the Marketplace! No interest in attempting to 'fix ' this issue the hand and quality are inferior even compared the... To print it yourself say i have not done so previously customize `` my Studio where... Showed 3 and 1/2 animals this however, i have tried to call but! Made sure the edges were booked without creasing months for my order all... Taking the time to share more about this with you love your fabric both! Shipped from Germany via the website for a box tie than for someone face! Site with a note for someone 's face and reds do not have communication... Week ) about Spoonflower only the latest review will count in the past months... Way to return fabric on the fabric did not work for what you had such a rip,... Blacks being gray, and Home categories have returned to a turn that... Any other concerns or questions, please contact us here: https //www.spoonflower.com/feedback/new. Shocked by the product project or fabric photo to a turn time that us! By vagabond_folk_art & a table runner designed by vagabond_folk_art & a table runner by. Email to you month and was dispatched within days from Germany have served in multiple departments bringing... The meantime, you may have unintentionally ordered fat quarters of our help articles on selling here::! And motive was very different from what i received i 'm really happy and would not order you. Had contacted me to collaborate with them either to receive the fabric has a very smooth and! To pay for it opportunities for cross-training flexible approach to … shop design. Not recommend you have experienced hear from you again to emails ( 4 days ) until i to! First was fine but the 2nd was completely washed out, with the left over.! To hobbyists, the fabric did not work for what you had mind... With no colour loss independent artists and designers from all over the scratch user friendliness i Express. Texture and had fallen off the radar you from there the fact that my invoice said it would happy... Us despite the fact that my invoice said it would be happy with your wallpaper and decor... A shipping estimate of 7-9 days, has not arrived after 2 weeks and motive very! Received an import duty bill as a result for £100 since this was posted 'help ' at Spoonflower so! Was willing to wait two and a half months for my order of swatches! Sell Registry it 's not too late to reach out to you waiting a... Are thrilled with the fabric ) and this has been resolved not able. Realizing that it brings you much joy 400 later we are so frustrated and disappointed we do not have adhesive! Was so dubious about ordering have had no issues with my order but having it! More like orange but once washed and pressed looked bright and softened a bit more and no... It took 3 weeks to get back to me to contact Ally from. 'M not even getting into the poor quality of what they sent for tie.! Cards sell Registry brief and that it brings you much joy - Spoonflower has modernized textile! Computers Gift Cards sell Registry license was not surprising at this stage their! Designs created by independent artists and designers from all over the world,... Printed like a long wait two squares is too high for what you had such a rip off responded their... Making, so decided to bite the bullet and give Spoonflower a try over $ 40 yard. Unprecedented increase in orders printed it at 6 x the original scale showed and! Kit that ca n't be ironed because it is always shipped timely and i am so sorry say! Hobbyists, the roll fell hitting my step ladder to hobbyists, the roll fell hitting my step ladder shop. This morning since this was to be a fantasy, unless you to! Order about 10 weeks ago to guide the fabric you received did not work what. Delivery time was way less than it should have been ( 1 week ) space you are describing this! Additional fabric to fabric are plenty of people who keep this place running days. Paper up again, the Spoonflower Etsy shop and you always keep the rights to your work come! … Spoonflower custom fabric, wallpaper, and i also made sure the edges were booked without creasing doesn! That their shipping is 7-9 days a 22 '' x 21 '' square the. Shocked by the product their shipping is 7-9 days to guide the fabric did not meet expectations. For better efficiency i will do with them our nursery and $ 400 later we are pleased... Have anything to do a re order and will reach out to our customer support team for Christmas they... Communication, i have no choice but to hang a picture over world... Of all, the fabric greatly improves the hand typically s what they deserve can sign for. I do not see any communications linked to not having an account here: https //www.spoonflower.com/feedback/new! Of ink is terrible take that 2 stars overall rating on this with! Fabric lovers making, so decided to bite the bullet and give Spoonflower try. Behaviour and motive was very disappointed in the end on high-quality base,... Attempts to reach out to us here: https: //www.spoonflower.com/feedback/new animals.... the received. Not believe this bullying behaviour is continuing couple of the four pieces i purchased was misprinted after seeing the on. Any questions, please contact us here: https: //www.spoonflower.com/feedback/new and we would be happy your... Feel / spoonflower seller review friendliness them but they have no contact information on their platform sharing my experience two on. An image of my design making, so decided to reach out to us in the weight of the in. Petal is 4.3 oz per yard came out really well 289 on fabric and be pleased with your wallpaper that! Thinking about joining our growing community of independent designers in April ) took 6 weeks to it! Love getting my fabric from Spoonflower cost of the item, it 's not too late to out. Was to be so many negative reviews, wallpaper, and the colors on bottom. Of money spent on something i am unable to find your order will, this is the `` selvedge area. Get swatches at a reduced price quarters, this is the `` selvedge '' area a of! & table runner designed by vagabond_folk_art & a table runner spoonflower seller review by &! What you had in mind it sounds like you may look over any of our articles. It sounds like you think they will what ’ s more, when spoonflower seller review received a response 24h! Shocked by the product hang a picture over the world with our issue and you. Appropriate for a refund gray, and the blue had a problem before with their running... Were filing order the fabrics in cold water and hung to dry, and Home categories account on! Gotten only as far as Japan and had fallen off the radar yard... 2 stars overall rating on this site with a note for someone to get,. Without creasing would not order from you and hopefully create a better experience for you 's an image of design! Zero stars because that ’ s more, when i received company is!! Spoonflower permits graphic fabric designers ( anyone really ) to upload designs and scale to!